PRIVACY POLICY — Motorcycle Global Effective Date: March 26, 2026 | Version 1.0
MOTORCYCLE GLOBAL DOES NOT SELL, RENT, TRADE, OR OTHERWISE TRANSFER YOUR PERSONAL INFORMATION TO ANY THIRD PARTY — EVER, UNDER ANY CIRCUMSTANCES.
1. Introduction
Motorcycle Global ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you interact with our website, products, services, and business operations.
This policy has been prepared in compliance with applicable Canadian federal and Nova Scotia provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5; applicable Nova Scotia privacy statutes; the Freedom of Information and Protection of Privacy Act (FOIPOP), R.S.N.S. 1993, c. 5; and any successor or amending legislation.
2. Scope
This Privacy Policy applies to all personal information collected, used, or disclosed by Motorcycle Global in the course of its commercial activities, including through our website and mobile applications, in-store or telephone interactions, purchase transactions, warranty registrations and product recalls, customer service communications, marketing programs, and any other means by which you provide information to us.
3. Definitions
"Personal Information" means any information about an identifiable individual, including name, address, email, phone number, payment information, and any other information that can be used to identify you, as defined under PIPEDA and applicable Nova Scotia law. "Sensitive Personal Information" means personal information requiring heightened protection, such as financial account details, government-issued identification numbers, and health information. "Processing" means any operation performed on personal information, including collection, use, storage, disclosure, transfer, and deletion.
4. Information We Collect
We may collect personal information you provide directly, including contact information (name, address, email, phone), account credentials, transaction information (purchase history, VINs, product serial numbers, billing and shipping addresses), payment information processed securely through payment processors, communications you send us, and marketing preferences.
When you use our digital platforms, we may automatically collect device and browser information, usage data, and cookie and tracking data as described in our Cookie Policy.
We may also receive limited personal information from authorized third-party partners, such as dealerships, for purposes consistent with this policy.
5. Purposes of Collection and Use
We collect and use personal information only for the following identified purposes: processing and fulfilling purchases and service requests; providing customer support, warranty service, and product recall administration; creating and managing customer accounts; sending transactional and marketing communications; improving our products and services through analysis of aggregated, anonymized data; complying with legal and regulatory obligations; detecting and preventing fraud and illegal activity; and enforcing our terms and conditions.
We will not use your personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law.
6. Consent and Legal Basis
We rely on consent, contract performance, legal obligation, and legitimate interests as legal bases for processing your personal information. Where required, we obtain your express or implied consent before or at the time of collection. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at the address below.
7. We Do Not Sell Your Personal Information
MOTORCYCLE GLOBAL HAS NEVER SOLD, AND WILL NEVER SELL, YOUR PERSONAL INFORMATION. YOUR DATA IS NOT A COMMODITY. WE DO NOT SELL, RENT, TRADE, LICENSE, OR OTHERWISE TRANSFER YOUR PERSONAL INFORMATION TO ANY THIRD PARTY FOR COMMERCIAL GAIN — UNDER ANY CIRCUMSTANCES, AT ANY TIME, FOR ANY REASON.
This commitment is absolute and unconditional. This prohibition applies to all forms of data transactions, including selling personal data to data brokers or aggregators, trading personal data as part of any business arrangement, renting or licensing data to marketing companies or advertisers, and providing personal data to third parties in exchange for any form of consideration.
8. Disclosure to Third Parties
We do not sell your personal information. We may share it only in the following limited circumstances:
Service Providers: We engage trusted third-party service providers (e.g., payment processors, shipping companies, IT infrastructure providers) who are granted access only to the information necessary to perform their services and are bound by confidentiality obligations.
Legal and Regulatory Requirements: We may disclose personal information when required by law, court order, subpoena, or lawful government request, or to protect the rights, safety, and property of Motorcycle Global, its customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the successor entity, provided they agree to protect it in a manner consistent with this policy. We will notify you in advance of any such transfer.
With Your Consent: We may share your personal information with other third parties with your explicit, informed consent.
9. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When personal information is no longer required, we securely destroy, delete, or anonymize it in accordance with our data retention and disposal procedures.
10. Protection and Security
We have implemented physical, technical, and organizational safeguards to protect your personal information against loss, theft, unauthorized access, use, disclosure, copying, and modification. These measures include encryption of data in transit, access controls, secure storage and disposal practices, and regular security assessments and employee training.
No method of data transmission or storage is completely secure. In the event of a material privacy breach posing a real risk of significant harm to you, we will notify you and the applicable regulatory authority as required by law.
11. Cookies and Online Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may control cookies through your browser settings, though doing so may affect website functionality. We do not sell data obtained through cookies or tracking technologies.
12. Your Privacy Rights
Subject to applicable law and reasonable verification of your identity, you have the right to access the personal information we hold about you; request correction of inaccurate or incomplete information; withdraw consent for processing at any time with reasonable notice; and lodge a complaint with the Privacy Commissioner of Canada or the Nova Scotia Information and Privacy Commissioner.
To exercise these rights, please contact our Privacy Officer using the information in Section 15. We will respond within the timeframes prescribed by applicable law, generally within 30 days of receipt of a written request.
13. Cross-Border Data Transfers
Your personal information may be transferred to and stored in countries other than Canada, including the United States, in connection with third-party service providers. When personal information is transferred internationally, we take steps to ensure it is protected by contractual obligations equivalent to those under Canadian law, including PIPEDA.
14. Children's Privacy
Our products and services are not directed to individuals under the age of 14. We do not knowingly collect personal information from children under 14 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.
15. Contact Our Privacy Officer
Privacy Officer Motorcycle Global Email: privacy@motorcycleglobal.com Mailing Address: [Insert Street Address], Halifax, Nova Scotia, Canada
You also have the right to contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Nova Scotia Office of the Information and Privacy Commissioner (oipc.ns.ca) if you are dissatisfied with our response.
16. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on our website and update the Effective Date. Where required by law, we will obtain your consent to material changes.
17. Governing Law
This Privacy Policy is governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, including PIPEDA. Any disputes arising in connection with this Privacy Policy are subject to the exclusive jurisdiction of the courts of Nova Scotia.
This Privacy Policy was prepared for Motorcycle Global and is intended to reflect compliance with applicable Canadian and Nova Scotia privacy law as of the Effective Date. This document does not constitute legal advice. Motorcycle Global recommends consulting qualified legal counsel for any specific privacy concerns.